In leading this project, I gathered a diverse team around our clinic that went through a rigorous process of defining the problems and creating solutions to those issues. I am always sure that when at home, my family gets my attention first. ", "Knowing that I wanted to pursue a career that involved healthcare and science, I received my bachelor's degree in cytotechnology from Thomas Jefferson University. Consider strengthening this response by clearly stating which new procedures you'd require training for and what kind of workflow or procedural style you'd prefer a technologist be able to adapt to. "I have worked with diverse groups of people most of my career, including my time in college. Prior to your interview, try to think of some keywords that define your compassion and empathy for others in the work that you do. What is important to them is that you are cognizant of your own personal shortcomings. While I always do my best to provide kind and considerate care to my patients, I heavily emphasize things like patient privacy and patient advocacy when necessary. Strong communication skills are required to be an active leader. My approach is to tune out the negativity and try to figure out why the personality is difficult. Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (57) Medical Assistant (49) Customer Service Representative (49) Intern (44) The Kaiser Permanente hiring process involves two types of interviews that may be conducted. They expect their healthcare providers and staff to be an integral part of these communities as participants and leaders. Therefore, any date prior to 2019 might not be accurate. ", "A patient scheduled for an Intrathecal Chemotherapy injection was delayed several hours. I carry around a notebook and write down important facts if I think there is a chance I will forget them. The COVID-19 pandemic presented many opportunities to adapt as the situation evolved. We do this by creating interview questions that we think you might be asked. Tell the interviewer what your impact goal is, should you be the successful candidate for the job. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. Clear communication is vital to the successful functioning of any team, but it is especially important in a medical environment where the consequences of misunderstandings or misinformation can be life or death. Dental benefits. I am eager to get a great start on my career. But this is usually just for transitions. A career in healthcare can be emotional at times; however, I choose to focus on the positives. The most successful healthcare institutions in the world pride themselves on the trusting relationships that they build with their patients and vendors and this is no different at Kaiser Permanente. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. This process helped make our project a success in the end. "I would be happy to earn my way to the top compensation level if hired at Kaiser Permanente. Discuss the ways that you would build strong and healthy relationships if hired. It sounds like you have a very full personal life, with a fantastic work/life balance. In addition to this podcast, I also subscribe to a couple of industry blogs. It sounds as though you are highly organized and methodical in your work. To help myself on a day-to-day basis, I tried to stay as positive as possible with others and wouldn't be the person to pass along negativity. "I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. There are many roles to play on a team and this question is asking about the kind of role you tend to take on when you're part of a team. I strive to write complete notes in the EMR and communicate effectively on patient hand-offs to them. Definition. I also keep myself open to my colleagues so that they can know and understand me better as well. ", "When you work in a diverse team and with patients, you will encounter difficult personalities. I greatly value diversity. By initiating an open conversation with this person, we were able to uncover his need. "Since my college days, I have taken great pride in my community service by volunteering at the local food pantries and homeless shelters. I continue to work on this on a daily basis. When some of my colleagues were down and out regarding the changes, I was always the person to point out the bright side of a new change and I did so through both conversation and action. Be sure to have an action plan in place for improving on this weakness if hired at Kaiser Permanente. It sounds as though you have exceptional patient service skills! I am warm-hearted, responsive to my patients' needs, and always empathetic to others. To best suit my internal customers in their training, I ensure that I am a subject matter expert in the setting I am providing education. They are also looking to hear that you understand the greater role this job plays in providing excellent service to the patients and fellow colleagues that you would be serving in this role. This illustrates your ability to transform stress into action, successfully turning a negative into a positive, to accomplish your goal. Also, avoid telling the interviewer that you get along with everyone all the time. "If I could expand my expertise in any medical specialty, I would choose anything within primary care. No matter what example you use, make sure that your interviewer walks away from your time together knowing that you have the skills to diffuse a difficult situation and that you realize this is a requirement for the job. I really like this answer! ", "I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. Once he agreed to proceed, I informed the department staff of the urgency and expedited the transfer of the patient, which saved his life. In the ever-changing and evolving world of healthcare at Kaiser Permanente, being flexible and adaptable in your work is a key trait that your interviewer will be looking for in any candidate that they hire. This question is a little tricky because it's unclear. Unfortunately, the sales have shut down. ", "You are searching for someone with 5 years' experience and I have two. Using a real-life example of how you improved a relationship with a difficult coworker or patient gives the interviewer a glimpse of how your strategy pays off in real-life situations. As well, talking about any journals you subscribe to or any groups/societies in your field that you belong to can also win over your interviewer. ", Our Professional Interview CoachRachelle Enns Reviewed the Above Answer. Then I organized and effectively communicated this information with my attending. What you describe is a good fit for me, reputable vendors value these skills, and I'd like to represent a company that wants to create long-term sustainable partnerships. I also learn a different kind of articles and submit my test to renew my certificate. Perhaps you have a keen eye for detail. I am a people person and build relationships with my coworkers and patients alike. I love the fact that Kaiser Permanente seeks to improve the health of both your members and communities that you serve and I'd love to be a part of that mission moving forward. Any hiring authority should feel comfortable putting you in front of their valued customer base. Does it help you build trusting relationships with community members? I take the time to get to know my coworkers and what makes them tick internally to ensure that we work better together. What they're looking to hear by asking this question is that you have the ability to manage your stress in a healthy and productive manner. Maybe you can see opportunity when others can only focus on the issue. I know that working as a team is of utmost importance here and the team members having a clear understanding of how we can work together would be extremely beneficial. Assure the interviewer that you are able and willing to pass a complete background check if hired at Kaiser Permanente. This sounds like a very collaborative workplace. leader vs. follower). I also help the pharmacist manager every year when there is inventory and make sure it was done right with nothing missing and control inventory when we come at 9 pm and count all controls.". Stress can often be high on the job at Kaiser Permanente and your interviewer wants to know how well you work with others despite differences in personality. You are made up of three interdependent entities: The Kaiser Foundation Health Plan, with over twelve million customers, the Kaiser Foundation Hospitals, and the Permanente Medical Groups. My ideal environment is organized, collaborative, positive, energetic, and encouraging. Ultimately the patient understood and the procedure was finally completed.". "In my current position, I was part of a team that was tasked with evaluating and improving our patient discharge procedures from our unit. We did that twice a week, and it completely solved our scheduling problem. Outside of our animals, my family loves to camp around the region and we do so on many weekends each year. "In my current role there is a lot of staff turnover when it comes to our management team. It's professional to take a few minutes after an encounter like that and let those emotions come and go. I am currently pursuing my MBA to help advance me into a leadership position later in my career, and I'm hopeful that opportunities will exist down the road with Kaiser Permanente when I am ready to demonstrate my ability to lead. I called for one of our CNAs to come and help me get the patient to the bathroom and back to his bed. You can strengthen this response further by sharing how you see your communication skills benefit your team or patients in the role you're applying to. I start this by building trust in my patients with my clinical expertise and my interpersonal skills. Being able to adapt to change in the workplace is an essential skill to possess because change is inevitable at Kaiser Permanente. Great answer! ", "Once I was filling a prescription for 90 days 90 tablets. The size of Kaiser Permanente and the number of employees here make the fact that diversity is of utmost importance, and I know that I would thrive in this environment. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. New hires were appreciative of learning one on one. In asking this question, your interviewer would like to know if you can adequately handle being the bearer of bad news. In a recent project in my department, I was tasked with participating in a team that looked at our dispensing of medications and how our processes could be improved. We also met the needs of our team by protecting the positive culture we had worked so hard to create. Now, I make sure that I find that healthy mix of providing friendly care to my patients while being timely on my rounds. To get at your ability to be pliable in your work, your interviewer would like to know about a time you were required to adapt to change in the workplace. You've shared a pertinent example that illustrates you know how to deliver difficult news in a professional setting. In the end, we awarded those with perfect attendance a $600 bonus. Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. "I handle stress very well, and when you call my references, they will attest to this fact. Talk about your qualifications and skills that will help you to do this job well. ", "Since growing up in a rural town, I was fascinated with the diversity of students/faculty when I attended Emory University. The challenges are learning how each new hire learns and the best approach to teaching each new hire.". Balancing empathy with honesty is key when communicating bad news. ", "I am an avid fan of Google alerts! I'm happy to answer any questions you have. ", "This is a great question. Do you feel it demonstrates that you're committed to knowing and supporting a group of people? When talking about how you would fit with the company's cultural values it's important to emphasize that you know what those are by stating them. I am a very energetic, positive person who would like to contribute to a healthy, collaborative team.". My spouse and I are a foster home for abandoned dogs and we love this aspect of our lives. I learned the construction trade at a young age, and I love being able to help families get the home of their dreams. When we become working adults, it is this fact that can help bring many ideas to the table in a work environment. I understand that, as a condition of employment, Kaiser Permanente conducts post-offer drug screens, background checks, health screening (if applicable), and verification of eligibility to work in the United States using E-Verify. The chatbot function asks candidates about the basic skills and experience necessary for the job and can also answer basic questions about the job, salary, and other aspects. Kaiser Permanente interview details in Atlanta: 95 interview questions and 76 interview reviews posted anonymously by Kaiser Permanente interview candidates. A large organization like Kaiser Permanente walks a fine line when talking about promoting from within because departments want long-term retention while also wanting their employees to reach their goals within the walls of the organization. It has kaiser questions . The call was almost one hour in length, but it was worth the time to smooth over an important customer-related situation. ", "Having worked in the healthcare field for seven years now, I have really grown to appreciate the importance of continuing medical education and I jump at any chance to further my knowledge base in the field. ", "The people on the frontlines of a business are vital to the success of any organization. I have always been great at working behind the scenes with the result being efficiency for others. I had to submit my previous procedural logs and take a test. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. ", "I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well. I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. Chemotherapy is a very controlled substance, and the pharmacist needs to have the proper paperwork in place to release the drug. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. Do you tend to take on a formal leadership role or tend to lead by example in more of a supportive position?
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