If you make a purchase through any links on this website, we may get a commission. Their automated email is useless and they have not got back to me. If you hit Continue without scrolling to the bottom of that window, you wont see them until the order confirmation page. The question for consumers becomes how to know whether they're making an error before buying. After the switch, you will enter the email address you use to access the community in order to reset your password. The buying process of tickets on StubHub is similar to that of other ticket-selling websites. From the sellers side, 15% of the face value will be detected in the name of fees. Seller sent me wrong tickets through Ticketmaster, sale of ticketmaster digital wallet tickets, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. I have tried to call many times and have sent multiple emails, the event is tomorrow and I am unable to send the buyer their tickets, as well as transfer to my friends. Of course, there's a chance a given show may be sold out or that face-value ticket prices may be higher than hoped via Ticketmaster when fans go to buy. I thought someone was filtering these questions, Im sorry, he said, slightly glaring off-stage. You can try reaching out to Ticketmaster and see why the tickets are greyed out. Once you find a ticket, have a look at the ticket details then go for the well-suited delivery method. 01-11-2021 06:36 AM 1 Reply To conclude, Ticketmaster is a good choice but StubHub is an even better option in the above-mentioned cases. There are a lot of differences between StubHub and Ticketmaster. Tickets are 100% guaranteed by FanProtect. The number of fees applicable in Ticketmaster varies depending on the event, pricing, and where the ticket is being purchased from. No. We accept credit card, Apple Pay, and In 2010, it merged with Live Nation under the name Live Nation Entertainment.. The Worst Deal Ever: The Inside Story Of The Epically Bad - Forbes Ticketmaster vs Stubhub. The fees are a gouge. Its art. They use bots and whatnot which is so annoying. Taylor Swift Eras Tour: Where to get tickets if you didn't get presale When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Because the site differs from traditional retailers in that its a two-sided marketplace, with sellers who are individual users, the researchers wanted to know how the sellers responded to the price structure change. Monday - Friday, 10:00 a.m. - 4:00 p.m. Ticketmaster vs Stubhub: Customer Service. StubHub is a ticket exchange and resale company in the United States that offers services for both buyers and sellers under a good list of categories including consoles, theatre, sports, and other live events. I think weve already covered that.. Braves Tickets | Atlanta Braves - MLB.com Q&A with David Levine, Nvidia CEO Jensen Huang on inventing new markets, 5th Berkeley Culture Conference focuses on building strong organizations in a post-pandemic world, Management strategy makes a difference in C-section rates, study finds. After an FTC workshop about the astronomical fees added on to most concert tickets, it is fairly clear that nothing is being done. Heres the Latest Data (Updated for 2023), How Much Artists Make Per Stream on Spotify, Apple Music, Amazon, YouTube, Pandora, More (Updated for 2022), Suga Sells Out Entire US-Based Tour During Ticketmasters First ARMY Member Presale, Glastonbury 2023 Lineup Revealed Elton John, Guns N Roses, Arctic Monkeys & Lizzo Headlining, Ticketmaster Touts SmartQueue Tech for Upcoming Eurovision Song Contest Partnership, Evan Rachel Wood Denies Pressuring Other Marilyn Manson Accuser Into Making False Abuse Claims. Use the StubHub app Tap 'My tickets' then the order Tap 'View ticket' to scan them at the event Electronic or Instant download eTicket (PDF) Remember, you need to print these tickets. If there are tickets you can afford, buy . Enter the information for your event - including the date, time and venue - then click "Search." 4. Ticket prices can be cheaper than face value. Ticketmaster should be able to confirm this for you. Thank you. Ive sold a couple pairs of tickets on Stubhub and want to transfer them to the buyer. "Did you know that there's a tunnel under Ocean Blvd" out March 24th, 2023! Some teams, venues, or artists put delivery delayson tickets issued to original buyers. Taylor Swift public ticket sale on Friday is canceled, Ticketmaster Help us improve this article with your feedback. Buying tickets on the "secondary market" poses an elevated risk of fraud and/or exorbitant prices for consumers, entertainment-industry experts warned. Top 835 StubHub Reviews - ConsumerAffairs Please consider making a one-time contribution to Vox today. You don't just get someone's old ticket - or even riskier, a photocopy of their ticket - we reissue a brand new one just for you. In addition to having all the search categories of Stubhub, the search function also lets you seek events by entertainment genre. Ability to get tickets without visiting box offices in person. The above set of questions and more will be answered if you have a look at the article below, containing a comparison between Ticketmaster and StubHub. In most cases, tickets aren't issued until 24 hours before the event. How ticket fees got so bad, and why they won't get better - Vox They'd inadvertently bought fake tickets. How do I fix this ? The option of reselling tickets for sold-out shows is available. After the payment is successfully done, youll be forwarded to the confirmation page and youll receive your order number and other important details on that page. Tickets are 100% guaranteed by FanProtect. Registering yourself, selling on the website, buying process, and surfing on their website, nothing is complicated and every action can be carried out with ease. Depending on the venue, StubHub can show you a map of where each ticket's seat is. Absent more tickets becoming available to the general public later, fans may think it's necessary to turn to the "secondary" market to score a seat meaning, from sellers other than. As this price comparison shows, both services have a wide variety of seats available and are usually . Did you find it helpful? The starting price will be usual but can go in ascending or descending order in amounts if the demand rises or fall. Click 'Get tickets' to download and print Mobile or print Use the StubHub app to scan them at the event like a Mobile ticket, or One among them could be that Ticketmaster has a better and stronger return policy than StubHub. Or maybe at least know why all of a sudden I cant transfer tickets. Choosing these higher-priced seats accounted for about a quarter of the 21% spending increase by the hidden-fee group. Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. The more popular the event or the artist is, the more money will have to be spent to get a closer seat to the stage. Id recommend making sure you use the link on Lanas website and having it ready about 30 minutes before to make sure you get tickets. Ticketmaster won't allow me to transfer tickets to buyer Reader support helps us keep our explainers free for all. Try pm'ing a mod at stubhub.community to hopefully get a faster response. It also included MIT economist Sara Fisher Ellison. I cant think of a good reason to allow this practice in any country as the harm to consumers is clear from our study, Tadelis said. The website makes the ticket-buying process simple. Compare the prices of the tickets and put a lower sum to get your ticket sold easily. This is a textbook place where a regulator could make a big difference, MITs Sara Fisher Ellison chimed in, suggesting the FTC just mandate that all ticket sellers use the same up-front all-in pricing so that no one company would be taking the risk of seeming more expensive than the others in Google search results. 7 best ticket site alternatives to Ticketmaster. "If you're in a hurry trying to get your tickets which of course you're going to be because of the demand it's really easy to make a quick mistake," said Chris Cobb, owner of historic rock club Exit/In in Nashville, Tennessee. We are changing the way you register and sign-in to the StubHub Community. To explore this idea, the researchers examined how users clicked around StubHub. In the initial complaint one of several that the Beverly Hills-headquartered promoter is facing from fans who were unable to purchase tickets to Taylor Swifts forthcoming tour the Washington-based plaintiff accused Live Nation/Ticketmaster of misrepresentation, fraud, multiple antitrust infractions, and more. The rate of the service fee will fluctuate depending on the events of their agreement along with every different plan. 2023 CNBC LLC. We welcome you to provide your feedback on your experiences with any products that you have experience with. Ticketmaster vs Stubhub - New York City Forum - Tripadvisor Unlike delivery fees, Ticketmaster doesn't profit from the facility charges; all of these go directly to the vendor. All rights reserved. The deluge temporarily crashed Ticketmaster's site Tuesday and fueled hours-long wait times to buy tickets. 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By clicking on "Pricing Details," you can see a full breakdown of ticket costs and different fees. Hello Im also facing a similar issue, the event is in the next three days and I sent you a private message with the details. Refunds can also be requested within 72 hours of purchasing your tickets. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. With that said, you may still find yourself dealing with some additional checkout fees. The face value price is the one you see on the website. Because the Ticketmaster and Live Nation websites provided reasonably conspicuous notice of the Terms to which Ticket Purchasers unambiguously manifested assent, Judge Danny J. Boggs wrote when explaining the latter ruling, we hold that the district court did not err in determining that the Terms, including the arbitration provision, were valid and binding., Those Terms contain a mandatory arbitration agreement which broadly applies to any claims relating to the use of Ticketmaster and Live Nations sites, products, or services, spelled out the companies, which are pushing ticketing-reform legislation of their own. display: none !important; If youre part of its Stubs A-List program a MoviePass-type service which costs $19.95 a month for up to three movies a week the fee is considered part of the subscription and you dont pay it again. For Ticketmaster, the biggest selling point is a flexible return policy. Overview of Ticketmaster and Stubhub Shared Features Primary ticket dealers and resellers for events. Since the audience on the website is millions, there are truly rare chances the tickets you put on sale will not be sold. Why can't I sell my tickets through my Ticketmaster account? [deleted] 4 yr. ago Comprehensive event search feature. StubHub acts as a secondary market most of the time. After clicking on every continue option, itll search for the best available tickets according to your criteria. TM previously allowed transfer (which is why I posted) and now transfer is not available. Taylor Swift tickets for the upcoming concert tour are on sale at StubHub. So, which of the two is trustworthy? These are often attempts to steal your personal information or credit card number, Gray said. Sometimes, that might happen if a reseller sells multiples of the same ticket; only the initially scanned ticket will work at the door. Alex Murdaugh sentenced to two life terms for murdering his wife and son. A Night of Professional Championship Boxing - Fight Night 17 The prices fluctuate according to the value of the tickets. Resold tickets are priced by the individual seller. Thank you! Ticketmaster wont let me transfer tickets. New Shows Announced in the U.S.! This tends to be less egregious than the fees imposed by the competition. Log into your account and select from the list of 'Upcoming Events'. It has a good user interface, and the website is user-friendly. Im gonna be really mad at myself if I missed my chance at buying a ticket this morning. By choosing I Accept, you consent to our use of cookies and other tracking technologies. Ticketmaster has available refunds should the event be rescheduled, postponed, or cancelled. Not because they were considered predatorily high, or the product of an old-school monopoly getting away with whatever business practices it likes. Having all of this information makes it easier for you to find tickets that match your budget and interest. Ticketmaster vs Stubhub: When it comes to online booking of tickets for your favorite band or event, Ticketmaster and StubHub might be two of the leading ticket resellers jumping into your mind. Advertisement. Extra Tickets? StubHub Isn't Your Only Option to Profit Not every ticket includes a facility charge. Taylor Swift tickets listed for thousands on StubHub after millions Millions turn to Vox to educate themselves, their family, and their friends about whats happening in the world around them, and to learn about things that spark their curiosity. On the landing page, you will witness a big white box through which you can start searching for events directly. Add-Ons Available See Tickets From New York Knicks Offers Watch in Comfort Enjoy a set up like none other with luxe event suites. Search by team, venue, artist, or event. Tap Transfer. newsletter. The service tends to have lower add-on convenience fees as well, and it sometimes has a larger seating selection for different events. Why are tickets available on Stubhub but not Ticketmaster? REMINDER: The Tour Organizers will be making 100% of tickets available for purchase during the ARMY MEMBER Presale. Is that normal? In case you were thinking if the website allows negotiation, they do not. [2022], Ticketmaster vs Ticketek: Which Is Best For You? Get this delivered to your inbox, and more info about our products and services. Great, but HOW?? The standard ticket fees through Ticketmaster may include: These can quickly drive up the base price of a ticket. Select the tickets you want to transfer. There are exceptions for US Open matches and MLB games. Taylor Swift fans are not having a "Love Story" with Ticketmaster and may fall victim to scams if they're not careful when looking for affordable concert tickets. StubHub began as a digital ticket scalping agency that sold secondary tickets instead of primary event tickets like Ticketmaster. Ticket buyers and sellers say StubHub owes them after - marketplace.org This does not cost you any more money. and our Some of their strategies for success: Using email newsletters, credit card perks, social media alerts and fan club memberships to buy pairs (or even numbers) of tickets for in-demand events that ideally involve audiences who can't or won't plan ahead enough to buy the tickets first themselves. Select the date of the event and tap on the option that says Find Tickets. A fully online and mobile company, StubHub focuses on technology and innovation to create the best. Phone service 9 AM to 9 PM on weekdays, 9 AM to 8 PM Saturdays, and 9 AM to 6 PM Sundays. In these cases, a bot (which may even pose as someone you know) might entice you to click on a fake link for a livestream to a sold-out concert, or tell you they can no longer use event tickets they'd purchased. Ticketnetwork Vs Ticketmaster 2023 | Features & Prices Compared Sign up for free newsletters and get more CNBC delivered to your inbox. That means that you can buy fifteen tickets at once and pay fifteen convenience fees, but only one total processing fee. [2022], Ticketmaster vs Seatgeek: Which Is Right For You? Will you support Voxs explanatory journalism? 3. Sign up for the This is my first time selling on Stubhub. See all 12 articles. The findings raise questions for whether consumers have a right to full price disclosure up front. Professor of Economics, Business and Public Policy, Economic Analysis and Policy, Haas School of Business It allows you to become the original seller or the reseller by following a few easy steps and rules. 2. However, you will receive full refunds on any canceled events, and the customer support team will try to help if there are any issues with your tickets. Running Up That Hill Isnt the Only Track Thats Finding New Fans After Scoring a Major Placement, Unauthorized Music Usage on TikTok Can Cost Brands Big But Theres a Way to Avoid Expensive Licensing Headaches, Sync Licensing Is Evolving Now Theres a Comprehensive Analysis of the Music Industrys Most Exciting Segment, How Sync Licensing Helped Musicians Thrive When Live Music Was Paused, Kate Bush Thanks Stranger Things Fans for Giving Running Up That Hill a New Lease on Life, Bootie Brown: The West Coast Rapper Making It Big in the Music Business, Spotify Is Riddled With Fake Streams Or Is It? Save my name, email, and website in this browser for the next time I comment. You may also need to pay taxes whether you purchase from the United States or Canada, but that's typical of any online ticketing service. Even for the buyer, searching and doing other movements on their website comes without any charges. These days, the majority of ticket sales happen online. The search function is one of the best in the industry, including venue map viewing and advanced filtering. Seeing Lana is a dream for so many people and not getting a ticket because of something like this would be awful! Stubhub's pricing structure has fewer hidden fees, so you're more likely to get an honest view of what you're paying. Click the button to transfer tickets and follow the simple steps onscreen to transfer to your friends. People end up making purchases that in hindsight they would not have made., People end up making purchases that in hindsight they would not have made. Ability to view venue map. Seating Area: 104. Ability to get tickets without visiting box offices in person. }, + nine = sixteen .hide-if-no-js { You can't see the total number of tickets available for any given event, which means that venues might sell out if you wait to make your purchase. You can sell them on Stubhub but make sure that they can be transferred from Ticketmaster before you list them. But it becomes a "buyer beware" type market, experts said. With StubHub, "The StubHub Promise" guarantees a refund if you were sold a fraudulent ticket. The New York Yankees are dumping Ticketmaster for StubHub as its ticket resale partner, in a six-and-a-half-year, $100 million deal that begins on July 15. Not looking for Taylor Swift? Theres not much cause to celebrate a row of executives saying no, you go first to each other because nobody wants to be the first to risk some profit in exchange for better business practices. [The venues] were told they would lose valuable shows if Ticketmaster was not used as a vendor, a possible violation of antitrust law.. You can now buy a fraction of a house. This upfront-fee pricing strategy included all required fees, which generally amounted to 15% of the ticket price plus shipping and handling. Moreover, if you wish to do business in buying and selling tickets, it is the best destination. Can I sell tickets from Ticketmaster non eligible for resale? Select the tickets you'd like to sell and click "Sell." 5. In case you do not have a specific event in mind, you can browse by the categories or choose any from the top-selling ones. Having all-in pricing on some platforms and not others is too confusing; it needs to be consistent across the marketplace, Consumer Reports Anna Laitin argued. Taylor Swift Tickets - Taylor Swift Concert Tickets and Tour Dates In most cases, tickets arent issued until 24 hours before the event. How safe are tickets sold on Vivid Seat, StubHub and SeatGeek? - WCPO Facility charges are determined by the venues. Press question mark to learn the rest of the keyboard shortcuts. The Live Nation and Ticketmaster monopoly. However, few studies had examined this question at such a scale.. How can I transfer them? If available, select the ticket (s) you want to sell and click Continue. They are available in both Apple Store and Play Store - free of charge, of course. The company's ticket sales are fulfilled digitally or at its two main fulfillment centers located in Charleston, West Virginia, and Pharr, Texas . Please also read our Privacy Notice and Terms of Use, which became effective December 20, 2019. Ticketmaster vs Stubhub: Which Is Right For You? [2023] They found that the ticket sellers began listing more higher-quality tickets located closer to the event stages, consistent with buyers purchasing more expensive tickets. (In April, a Wisconsin man filed a class action suit against StubHub, seeking $5 million. Ticket Transfer FAQs - Ticketmaster Help 7 Sites like Ticketmaster to Buy Concert and Sports Tickets Now that the countrys largest promoter and venue owner and the countrys largest ticket seller are one company permitted by the Obama administrations justice department to merge in 2010 theres very little to hold these fees in check. Asked why StubHub charges a fulfillment fee for tickets the customer prints out at home, Lawrence said that theres a flat fee for PDF-type tickets because the seller has to upload it. He also said that his companys experiment with showing all-in pricing at the start of the purchase process presenting the total cost of the ticket including fees up front only confused people and lost his company business. Previously there was an option to transfer and now there is not. Follow Fans Also Viewed Boston Celtics See all 23 Events Orlando Magic See all 23 Events Milwaukee Bucks See all 24 Events However, their purchases dropped off much more steeply when the fees were sprung on them at checkout: They were about 45% less likely to make a purchase than those who saw the full price up front. Absent more tickets becoming available to the general public later, fans may think it's necessary to turn to the "secondary" market to score a seat meaning, from sellers other than Ticketmaster. At the FTC meeting on Tuesday, the online ticketing industry insisted that it cant regulate itself, an insistence that has been backed up by its actions over the past 20 years. [2022], Ticketmaster vs Live Nation Which One Is Best Option? After the switch, you will enter the email address you use to access the community in order to reset your password. Both TicketMaster and StubHub have proprietary applications. Sometimes shows are not eligible for transfer until closer to the event date so you need to find that out from Ticketmaster or maybe the venue. Even so, the veteran shoppers still spent 15% more with hidden-fee pricing relative to the StubHub veterans who saw the full price up front. Among all those who made purchases, customers in the hidden-fee group bought tickets that were about 5% more expensive than those in the up-front fee group, buying more tickets on average for seats located closer to the field or the event stage. Ticketmaster is an entertainment entity from America that offers sales and distribution services in many parts of the world. For most participating venues, you can get a full refund on your tickets if you request it within 72 hours. Minutes later, he started to read another Please explain how a 15-dollar convenience fee is fair and trailed off. This isn't always the case and sites like Vivid Seats and Seat Geek will have their opportunity to provide cheaper tickets as well. Enter the recipient's first and last name, email address, optional note and phone number. Taylor Swift with HAIM and GAYLE. Ticketmaster - Wikipedia Nearly every ticket will have a convenience fee added for doing business through this service. It employs mostly professional independent ticket brokers who undergo a strict vetting and ranking process, so it's fairly reliable, too. The other half of StubHub users continued to see the all-inclusive prices. Ability to narrow search parameters with advanced filtering. But its worth nothing that this case was won because the fees werent disclosed. Prior to the fall of 2015, when the experiment began, StubHub had displayed all-inclusive prices when a user first arrived on the site looking for tickets. These two companies often offer tickets for the same events. With the standard-priced tickets sold by the venues or other event promoters themselves, the venue is the one who sets the price. You will enter your community username and new password and done! The whole thing took an hour, and at the end, there was no consensus on how to make ticket fees more fair. "Deals for hot tickets, you're virtually not going to find one," said Andrew Farwell, vice president of Outback Presents, an independent concert promoter based in Nashville. As a general rule, though, Stubhub is a better choice when purchasing fan-to-fan resold tickets. This is where Tarlton elected to speak up, saying that Ticketmaster always makes disclosures about its fees and its hundreds of competitors dont. "Stubhub is saying they cannot refund buyers because sellers . Two of the most prolific online ticket vendors are Ticketmaster and Stubhub. Required fields are marked *. "A broker is fishing to see what they can get," Cobb said. In most cases, tickets arent issued until 24 hours before the event. You are not required to use the same device you used to book the tickets. Sorry we couldn't be helpful. Vivid Seats vs. StubHub - Which Ticket-Buying Platform is Better? - Alphr Someone in the audience stood up and yelled that they had been listening all day and would like to say something. As time goes on, ticket prices tend to inflate based on their demand and how close it is to the event. [2022], Ticketmaster vs Stubhub: Which Is Right For You? Last April, the New York Times reported on complaints from venues that alleged Live Nation had threatened them for selling tickets through Ticketmasters largest competitor AEG.
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why are tickets available on stubhub but not ticketmaster