The company is best-known for its dresses, but they also offer swimwear, rompers and jumpsuits, two piece sets, skirts, shorts, tops, bodysuits, and pants. 2023 Trustpilot, Inc. All rights reserved. Any currency conversion are for reference purposes only. I have emailed twice and now we are scrambling for a dress for homecoming the week of. I HAVE MY TRACKING NUMBER. Chat is only option and that takes hours to even get a chat representative. Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. . Products used:I ordered a dress that NEVER was shipped. I was told I could pay the difference on more expensive dress that may be able to be delivered faster. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. Contact Sky | Fastest, No Wait Time - GetHuman KYLA can provide quick and real-time responses to your SKY service concerns. I have been waiting for almost three weeks and still haven't got my money back. We do not save your payment method details on our website. Phone Email. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. Published by 9138-4529 Quebec Inc. on 2022-08-31. Beyond disappointed. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. Now my daughter has no dress for homecoming and we are scrambling. We'd love to find a resolution due to this issue. The email is a series of jokes about the customer service of a fictional company Lucy in the Sky. Please note we cannot ship express orders to University/PO Boxes. Haiker Rojas. O2 do tend to change them occasionally if they become oversubscribed. But Sarah S got my exchange going and it will make it in time! The dress did not fit correctly and they will only give you credit no refund. We'd love to assist you further if you need help with returns. These numbers are generally staffed between the hours of 7 am to 11 pm every day. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. - Kate. Mar 16, 22 (Updated: Sep 23, 22) It has been such a negative experience. Lucy in the Sky is an arty mess that is trying so hard to say something profound but loses the very appeal of its source material. allows you to receive photos from your camera directly to your smartphone or. -Kate. All orders are subject to availability and confirmation of the order price. All orders ship out of Los Angeles, we design all of our styles in-house. Lucy in the Sky Reviews | Read Customer Service Reviews of lucyinthesky Followed up shortly after the purchase to make sure everything was ok. Shop faster with the App My Account Account Wish list Order Status Help Center shipping returns sizing If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. I have never been able to complete a return that quickly. Categories. -Kate. A store credit is automatically applied to an account attached to the email used for an order. Funding Rounds Number of Funding Rounds 9 Total Funding Amount $144M. Critic England, United Kingdom. Hi Melissa, The customer service and chat support feature here is great and really easy to use. If you have any further questions or concerns please email us at resolution@lucyinthesky.email so we can assist you sooner. Lucy in the Sky Reviews | Read Customer Service Reviews of lucyinthesky.com HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? Faq - Lucy in The Sky We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. CASANDRA M. was extremely helpful in seconds. You can also chat with Sky's Virtual Assistant on the Help Page to get the help you need. CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? I'm so frustrated because they don't have a phone number. My daughter ordered a dress on 9/11; it was supposed to arrive on 10/5. Lucy in the Sky Reviews | Read Customer Service Reviews of - Trustpilot -Kate. Please read the email in full, there may be pertinent details which may have been missed. LUCY IN THE SKY - YouTube Do you agree with Lucy in the Sky's 4-star rating? Really horrible place. Please let us know if we can help any further. Amazon.com: Customer reviews: Lucy in the Sky Thanks for your feedback. We'll send her your regards! We're sorry to hear about the order being delayed. Shop now at www.lucyinthesky.com. After using the chat feature, I found out that they wanted me to cancel my order for one of the dresses and give me store credit for it (not even a refund to my original form of payment) I was understanding, because they told me that the other dress that I ordered was on its way in the next 2 to 4 weeks. Lucy in the Sky Reviews - 1,067 Reviews of Lucyinthesky.com - Sitejabber DO YOU SHIP INTERNATIONALLY? Again, reach out to us at resolution@lucyinthesky.email and we'll follow this up:) Hi Kat! We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. I have a very box shape body but this bran hella create lavish looking dresses for my body type. Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. Customer service is awful. Horrible company and horrible customer service. Extremely disappointed and feeling like they stole from me. Shipping is free over US$75 and US$6.90 for orders under US$75. All prices advertised are subject to such changes. This document governs your relationship with www.lucyinthesky.com (Website). But, not to worrythey charge your credit card as soon as you make the order. Contact BT. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. I don't think you got it! . - Kate, Hi Chris! You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. - Kate, Hi Paula! Do not order from here. We would love to help assist you with this issue. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I placed an order and was waiting for more than a month. I ordered my daughter's homecoming dress on 9/20. Lucy In The SKY: Employee Directory | ZoomInfo.com They weren't prepared for homecoming season and got behind. My daughter has an event Nov. 19. Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. -Kate. This site promises to ship an item by a certain date. Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). Number of comments: 0 Shipping I need to change my address or order, how do I do this? The cost of foreign products and services may fluctuate. Merry S. was very kind and answered all my questions quickly, and resolved all my concerns. Either you embrace "diaper astronaut love triangle" or you don't . FHFA Announces Targeted Increases to Enterprise Pricing Framework Hi Addison, Thanks for your feedback. -Kate Advertisement SR Sydney Rose 1 review US Nov 3, 2022 Happy with my first dress but they need a better return policy I absolutely love the first dress that came in the mail, it is gorgeous and compliments me very well. Please email us at resolution@lucyinthesky.email if anything else. Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). So sorry about the issue here - the fabric definitely appears to be cut incorrectly here; feel free to reach out to us to have this returned for a refund. I'm dealing with their customer service right now and they are so rude and unprofessional, Hi Talia, Thanks for your feedback. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. If it was possible to give negative stars I absolutely would. WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? Please email us at resolution@lucyinthesky.email if anything else. Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. Please let us know if we can help any further. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lucyinthesky.com. I was SHOCKED as the price of this dress after I received it. Sky Ireland Contact Numbers & Customer Service Tips - Selectra I am now out $50 with my only option being to choose another ill-fitting, cheap piece of garbage. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. This Privacy Policy Statement only covers our Website and does not cover any other website. There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. Number one rule--- if they don't have a number to call, do not give them any money whatsoever. Live chat is never available, no phone # to call to speak with anyone, and does not reply to e-mail! Hi Veena, Thanks for your feedback. We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. Contact from abroad. I foresee no dress, no money returned and no reply. You can email us at resolution@lucyinthesky.email! We may from time to time include third party links on our Website. she thankfully cancelled my order and issued a store credit so i can order again with the express shipping, Hi Rabene, Thanks for your feedback. I ordered a dress on 9/18. We're so sorry to hear about the order. If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. I HIGHLY recommend NOT ordering from this place. For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. 0818 719 819. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. Finally, the Trust Mamma rating is four stars. All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. Products used:None, sizing too inaccurate. Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. You can email us at resolution@lucyinthesky.email so we can further assist you. If you are in between sizes, we would generally suggest to order a size up. I have been shopping online for over 20 years and have NEVER been tricked into accepting a store credit. Tip for consumers:Pay attention to shipping times. If you want to make a complaint to the Sky customer service team, they can be reached on . After waiting since November, I feel as though I should be compensated for this order because of what a negative experience I have had. | Read 5,961-5,980 Reviews out of 6,594 Gain trust and grow your business with customer reviews, Made and Designed in Los Angeles - New Arrivals Weekly. Sky's customer service number. Please reach out to us for the advanced credit prior to making a new order! -Kate. Lucy in the Sky Reviews | Read Customer Service Reviews of lucyinthesky Please email us at resolution@lucyinthesky.email so we can assist you sooner. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). Besides that, the customer review rating on Better Business Bureau is 2.8-stars. WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER? Sky Customer Service Contact Information | Updated Guide - DoNotPay WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? CABLE TV. I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. This is a generic card error - this means that your bank is rejecting the transaction at this time. 90015 Do the dresses come within two weeks and is it worth the money? . Needed it for Feb 25th. They take your money and hope you forgot about the order because they'll never say anything unless you reach out, Hi Colleen, It was nothing like the picture. You can choose to accept or decline cookies. The stated ship times cannot be altered with the delivery method. Hi Hailey, Thanks for your feedback. Our demand recently has picked up far quicker than expected - we expect to start restocking all styles as per usual within the next 7 days. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Technical support. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Twice now, I have not received an order or refund. Hi KM, tablet. Horrible return policy. I HAVE MY TRACKING NUMBER. I will never buy from them and also inform all of my daughters friends at school to not buy from their site. Cassandra M. went beyond. Lucy in the Sky - Rotten Tomatoes - Movie Trailers | Reviews - Rotten You can email us at resolution@lucyinthesky.email for any further assistance. Check out what 6,872 people have written so far, and share your own experience. Please let us know if we can help any further. They do not have number to call. We want to make sure this gets refunded immediately. . A cookie is a small file which asks permission to be placed on your computer's hard drive. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. I had an issue with my dress being see through and needed a replacement soon for an event. If we are unable to contact you we will treat the order as cancelled. Verification can help ensure real people write reviews about real companies. If I do not get a refund, I will be disputing the charge on my credit card! Hi Sonam, Thanks for your feedback. i ordered 2 dresses october 2 and need them for october 11. thanks! It is the size of a T-shirt. -Kate Sarika Pramod 1 review US 3 days ago Great experience! This will be automatically applied to your account attached to the email address used for the order. If your order has styles which are all with a 'Delivered By' shipping timeframe, you will see an express shipping option at the checkout. We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. Yes, the one dress I never received was . If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. I was never updated or contacted. Please email us at resolution@lucyinthesky.email so we can look into this for you. Luckily I was able to return it and get store credit pretty quickly. Here are 8 tips for writing great reviews. Lucy in the Sky Reviews, Complaints, Ratings -Kate. -Kate. I've never encountered an online retailer like this. Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. Caveat emptor. Not Available. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. Don't waste your time or money, just go somewhere else! Her level of customer service was fabulous. Our cut-off for same-day express shipping is 1pm Pacific Time. Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. | Read 5,961-5,980 Reviews out of 6,593 They are absolutely, THE VERY BEST!!!! Do not trust this shop to deliver. Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. It is an eligible payment method for all U.S orders over $35. The Lucy in the Sky customer service email is a marketing campaign by the company Lucy in the Sky. Calls to these numbers are free for Sky Talk customers, but for Eir customers' calls can cost up to 5.3 Cents per minute, plus a 9.7 Cent connection fee. Contact Us. They said they will refund me within 10 days without any explainations for their lateness. They just keep everyone's money, don't send anything. . Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. Search. We're sorry to hear about the sizing issue. I chatted with Maria D. about my order and she was extremely helpful and answered my questions promptly and clearly. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. i live in texas and ordered a dress on sunday earlier this week. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Company is a scam that sucks money and slow on delivery even though all items stated are in stock. You must not establish a link from any website that is not owned by you. Account and billing. there is a dress i like but it is all out of stock. Her real name is Carmen and she is secretive about her backstory. Business days do not include weekends or public holdiays. ; Text is available under the Creative Commons Attribution-ShareAlike License 3.0; additional terms may . Products used:Dresses- tried to use but material was see through and sizes incony, Hi KA, Thanks for your feedback. We're so sorry to hear about the order. For international customers, return postage is the responsibility of the recipient. I ordered a size larger and they still didn't fit. We do try and post a disclaimer that this does happen with sequin styles. Shipping was supposed to be 5 business days. Lucy in the Sky Liverpool Claimed Review Save Share 333 reviews #16 of 1,353 Restaurants in Liverpool Cafe British Vegetarian Friendly Exchange Street East Unit 2, Imperial Court, Liverpool L2 3PQ England +44 151 236 9447 Website Open now : 09:00 AM - 3:30 PM COVID-19 update: See the added health and safety measures this property is taking. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. I wear a size 12, and the size 12 they shipped me barely fit over one leg. Delivery date was Feb 17-24th. We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) Closed now : See all hours. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. You can activate your new camera, view your photos, manage and monitor. I am very disappointed as will now have to cancel and wait for our money, which sounds like from reviews takes awhile. Customer service is non-existent. My daughter had 10 other friends that never received dresses for homecoming eitherorder months in advance.the one friend that did receive dress it looked nothing like pictures and was completely see thru and had a hole in side stitching. Hi Carol, Thanks for your feedback. Her father has died in Ohio and she needs a place to stay before going off to college in the fall. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. Lucy Harley-McKeown; Jessica Clark; . Do not buy from them. We want to make sure that this refund goes through immediately. My advice to anyone. How did we do? Lucy in the Sky Reviews | Read Customer Service Reviews of lucyinthesky Lucy In The Sky Login - corkery.hedbergandson.com You can email us at resolution@lucyinthesky.email! You can email us at resolution@lucyinthesky.email! Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. United States. Sky Fax. Return policy is awful and as slow. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order.
Jet's Pizza Secret Menu,
Calvary Chapel Chino Hills Service Times,
Articles L
lucy in the sky customer service number