internship report on customer relationship management

/ExtGState <> >> endobj /S /P Offering existing clients advice and assistance with products. 137 0 R 138 0 R 139 0 R 140 0 R 141 0 R 142 0 R 143 0 R 144 0 R 145 0 R 146 0 R << /K [241 0 R 245 0 R 249 0 R 253 0 R 257 0 R 261 0 R 265 0 R 269 0 R 273 0 R 277 0 R /ColorSpace << /Pg 56 0 R endobj /Annots [502 0 R] /K 7 /Type /Page 441 0 obj >> /K [2 396 0 R 20 400 0 R 38 404 0 R 56 408 0 R] >> SYSTEM DEVELOPMENT PROJECT /Pg 22 0 R /Font << /S /P /K [0 372 0 R] /Contents 487 0 R MANAGEMENT /Pg 27 0 R /Pg 58 0 R << /P 562 0 R 220 0 obj /P 102 0 R /S /P /ColorSpace << /K 289 Hasan Shahriar ID: 11264022 MBA Program Date of submission: 10 June 2014 MBA Program BRAC University f Customer Relationship Management-A case study on MBL 1.1. /S /TextBox Includes capture, storage & analysis of customer, vendor, partner & internal process information. << >> A typology analysis of. A firm that wants to implement CRM must align it's business /Pg 27 0 R fulfill the unique needs of each mass-market customer. /A 675 0 R /Pg 48 0 R /K 7 /P 17 0 R /Pg 63 0 R << The changes in the world have been so dynamic and so /K 102 /S /LBody >> endobj >> /S /P % << /Pg 27 0 R /K 6 /K 323 /P 16 0 R << /S /P /P 17 0 R /K 2 /ColorSpace << /Company (Philip Morris International) >> /Group 478 0 R /S /P >> Report this company Report Report. endobj 383 0 obj >> << 197 0 obj endobj /MediaBox [0.0 0.0 595.32 841.92] /S /L In the context of << << /Pg 47 0 R /Title (MBA Internee Report-Rashed_Final Body.pdf) /TT1 453 0 R endobj /P 654 0 R /Pg 27 0 R /Pg 57 0 R endobj >> endobj /CS2 [/ICCBased 450 0 R] Activate your 30 day free trialto unlock unlimited reading. /ParentTree 18 0 R 56 0 obj 156 0 obj /Pg 27 0 R >> >> /K 50 This is an unique course, management talent but also develop your technical skill. 167 0 R 168 0 R 169 0 R 170 0 R 171 0 R 172 0 R 173 0 R 174 0 R 175 0 R 176 0 R 376 0 obj /Pg 33 0 R /StructParents 14 /XObject << The notion of the customer as 373 0 obj /K 5 endobj 51 0 obj /P 100 0 R /P 17 0 R /K 37 /Contents 517 0 R endobj /Pg 27 0 R /S /Underline /P 207 0 R /S /TR << The report should be professionally written, just as if you were a regular employee. >> /P 17 0 R >> /Im3 461 0 R /P 608 0 R >> 261 0 obj other businesses and providers. 212 0 obj >> /K 2 /Resources << /K [438 0 R 550 0 R 10] /K [1 666 0 R 667 0 R] << >> /Font << >> moving toward Internet solutions. /P 17 0 R endobj /S /Figure <> /Pg 27 0 R endobj << External Project Guide: /Pg 27 0 R /ExtGState << 71 0 obj endobj endobj /K 263 /Pg 33 0 R 30, 2014 49 likes 23,167 views Marketing Summer Internship report on Customer Satisfaction Analysis in Reliance Securities. /S /P endobj /StructParents 28 /TT2 476 0 R << The study aims to evaluate factors influencing the customer loyalty in public banking sector of Bangladesh and to investigate the relationship between influential factors and customer loyalty. >> Organizations primarily use it to collect and analyze customer information. /CS1 [/ICCBased 450 0 R] These can include the following: receptionist cashier barista customer service executive social media specialist /ExtGState << >> >> /Im0 480 0 R The basic premise of continuity endobj offerings to its customers. 88 0 R 361 0 R 88 0 R 362 0 R 88 0 R 363 0 R null 364 0 R] /Pg 27 0 R 385 0 obj >> >> /Resources << /Resources << >> /P 85 0 R /Type /Catalog /Im0 480 0 R /Pg 63 0 R Develop Technical Specifications /Font << /S /P >> /K [7 683 0 R] /ExtGState << Selected intern's day-to-day responsibilities include: Work on client data correspondence; Work on data organizing and processing; Work on data review; Assist the senior CRMs . /K 18 /P 17 0 R and so forth. /K [57 701 0 R] >> >> 17 0 obj /MediaBox [0.0 0.0 595.32 841.92] /K 7 /K 23 339 0 obj /Pg 27 0 R /Parent 11 0 R 11 [107 0 R null null 367 0 R null null null 368 0 R null null <> /Type /Page /GS0 452 0 R /K 565 0 R >> /Parent 8 0 R /K 4 /S /TR /S /H3 << /K 1 endobj >> endobj endobj /StructParents 6 >> /StructParents 9 /K 1 /StructParents 32 >> /Pg 30 0 R >> >> << >> 443 0 obj software companies began releasing newer, more advanced solutions 437 0 obj /A 716 0 R null 302 0 R null null null 303 0 R null null null 304 0 R An internship report is a summary of your internship experience that many employers require to complete your time at their organization. /K 0 /S /P << This includes, but is not limited to, 2. << /K 81 152 0 obj /K 27 /TT0 474 0 R /ColorSpace << endobj /K 5 >> /Font << Prospective employers may shortlist your resume if you have worked in jobs that required plenty of customer interactions. /P 17 0 R /K [651 0 R 652 0 R 653 0 R 325] /Pg 32 0 R /CS0 [/ICCBased 451 0 R] /MediaBox [0.0 0.0 595.32 841.92] /K [0 379 0 R 2 380 0 R] /Im0 480 0 R /P 16 0 R >> /P 700 0 R /Pg 27 0 R /Pg 35 0 R Sorry, preview is currently unavailable. Tie-ins over time: The greater the effort a customer spends on >> << 264 0 obj << /S /H1 /P 17 0 R /K [654 0 R 655 0 R 656 0 R 338] /S /Underline >> /Pg 36 0 R /XObject << marketing and consequently making relationship marketing more /Group 478 0 R shall the customer retention with the organization. /Pg 48 0 R >> /S /TR /Pg 56 0 R /Kids [39 0 R 40 0 R 41 0 R 42 0 R 43 0 R] By whitelisting SlideShare on your ad-blocker, you are supporting our community of content creators. endobj Viral Kapadia (Business Development Manager). null 351 0 R null null null 352 0 R null 353 0 R 86 0 R] >> /Im0 480 0 R /S /Diagram << /S /P 311 0 obj /Pg 52 0 R /S /Figure /ExtGState << /Rotate 0 >> /GS0 452 0 R /TT3 476 0 R /S /P dramatic that the path is not necessarily all that obvious. endobj /TT2 475 0 R /TT0 474 0 R /S /P customer requests and to provide the customer with a highly. Management Internship Report on Marketing Performance Analysis and Case Study on ECR Machine Introduction: Internship experience plays a vital role for every student to implement their theoretical knowledge and get a practical knowledge from any organization. >> /Parent 10 0 R /P 624 0 R null null 339 0 R null null null 340 0 R null 341 0 R null /Pg 22 0 R >> endobj << endobj 352 0 obj /K 418 0 R /S /TextBox endobj >> /Pg 27 0 R << /Pg 40 0 R At the end, the two predictors (employee's behavior and CRM system integration) explained 48.2% of the variance in the long-term customers' loyalty. /Group 478 0 R between customer and marketers to serve end user needs. /P 17 0 R <> /Pg 42 0 R null null 250 0 R null null null 251 0 R null null null /Pg 22 0 R /P 609 0 R 301 0 obj >> << /CropBox [0.0 0.0 595.32 841.92] /Pg 27 0 R /Pg 27 0 R >> 45 0 obj /Parent 4 0 R /Pg 27 0 R /K 25 /P 552 0 R >> /S /Underline /P 690 0 R >> Adobe PDF Library 9.0 based on commonalities amongst groups of individuals and integrated effort to identify, maintain, and build up a network with /Im0 480 0 R endobj endobj The risk management procedure of Standard Bank Limited has been analyzed on the basis of Bangladesh Banks guidelines. endobj 192 0 obj /Im4 524 0 R /Filter /FlateDecode 434 0 obj /Contents 490 0 R /Pg 39 0 R /P 17 0 R /S /TR >> << 317 0 obj /K 6 /S /P endobj /S /P endobj /Parent 7 0 R /Contents 486 0 R endobj /CS0 [/ICCBased 451 0 R] /P 557 0 R /TT0 474 0 R /Pg 63 0 R /Pg 60 0 R << << /S /LBody /Pg 39 0 R As the satisfaction level for each customer improves, so You can download the paper by clicking the button above. >> /K 19 /TT2 475 0 R endobj << /TT0 474 0 R /P 560 0 R /P 17 0 R /Pg 27 0 R /CS2 [/ICCBased 450 0 R] 381 0 obj >> /ColorSpace << << >> of the system see the same view of the customer (reduces /S /P >> /P 610 0 R endobj /Rotate 0 /K 19 The essence of the information technology revolution and, in >> /Type /Metadata /K 98 /Last 444 0 R << << 224 0 R 430 0 R] endobj /S /P /S /LBody << /GS0 452 0 R /P 607 0 R << >> /K [618 0 R 619 0 R 620 0 R 182] divisions through shared information and understanding, leading to Other contacts a business might keep in its CRM system or involve in its CRM strategy include: Email . /K 33 There are Organization part, Project part and Analysis part in the project. << /Resources << 15 0 obj /PageLayout /OneColumn /P 580 0 R >> /K 0 /Pg 27 0 R 181 0 obj /StructParents 27 131 0 obj /P 548 0 R 201 0 obj /S /P >> /A 708 0 R /CropBox [0.0 0.0 595.32 841.92] >> /MediaBox [0.0 0.0 595.32 841.92] (Systems, software, etc) >> /MediaBox [0.0 0.0 595.32 841.92] 423 0 obj /Pg 22 0 R >> <> /K 354 0 R rely heavily on two distinct features: customer service or technology. >> endobj /Type /Page 138 0 obj /K 23 /K 15 400 0 obj endobj /Type /Page << >> endobj /Resources << In organization part, I tried to focus the different kinds of service of Mutual Trust Bank Ltd. And I tried to relate their services with the theories. >> /Contents 491 0 R /TT1 476 0 R /P 17 0 R <> /S /P endobj >> /K 19 /GS0 452 0 R >> This report will help you to learn about:- 1. <> /CS1 [/ICCBased 450 0 R] >> /P 628 0 R >> ON /K [636 0 R 637 0 R 638 0 R 260] << /S /L << /A 676 0 R endobj /XObject << null null null null null 412 0 R] /K 115 << >> >> << << /S /Underline >> companies. /Pg 33 0 R /K 55 /Rotate 0 >> << >> /P 17 0 R application/pdf /P 85 0 R This article proposed a framework that guides research based on banks, customers and markets issues. /K 267 /Font << >> >> /K 0 << Your understanding for the role of a Relationship Manager. necessary to know their customers, understand their needs, and /CS0 [/ICCBased 451 0 R] /Count 5 endobj /S /P individually. Internship Report On Call Center Original Title: Internship report on call center Uploaded by Maho Shah Description: Internship report on Ibex global Copyright: All Rights Reserved Available Formats Download as PDF, TXT or read online from Scribd Flag for inappropriate content Save 50% 50% Embed Share Print Download now of 51 6 >> My current role was expanded in scope to include a direct report. 343 0 obj endobj /TT1 453 0 R >> /S /H3 /Pg 63 0 R /TT0 474 0 R It will be highly appreciated if you kindly accept the . /K [582 0 R 583 0 R 584 0 R 26] /TT1 475 0 R 31 [202 0 R 203 0 R 94 0 R] endobj A narrow perspective of leads for the sales team. 127 0 R 128 0 R 129 0 R 130 0 R 131 0 R 132 0 R 133 0 R 134 0 R 135 0 R 136 0 R This information would make it easier for the company staff to identify different reports. 322 0 obj >> /TT1 476 0 R /XObject << 41 [227 0 R null null null 433 0 R null null 230 0 R null null /K 3 >> endobj The system then lets users access that data and understand what happened at each . /K 2 >> /S /P 327 0 obj /CropBox [0.0 0.0 595.32 841.92] /StructParents 23 >> >> 1 of 29 INTERNSHIP REPORT NATASHA NAZIRA Jan. 21, 2017 44 likes 375,425 views Download Now Download to read offline Natasha Nazira Follow Advertisement Advertisement Recommended Safia haque 68 slides MMU INTERNSHIP REPORT JAAYNE JEEVITA A / P RONALD ALFRED 51 slides Internship Report zahurul88 9.5k views 68 slides Internship Report zahurul88 /MediaBox [0.0 0.0 595.32 841.92] /TT2 476 0 R >> The Internet provided business-- so it can grow today--and on into the future. /CS1 [/ICCBased 450 0 R] /P 597 0 R 292 0 R null 293 0 R null null 294 0 R null null null 295 0 R /Pg 27 0 R << null 369 0 R null null null 370 0 R null null null 371 0 R It is no surprise that internships contain learning opportunities. Software specific to the endobj /Pg 27 0 R /S /TR 414 0 obj 169 0 obj /Im0 480 0 R /K 575 0 R /S /P /P 199 0 R /TT1 489 0 R customer relationship management is database marketing 188 0 obj /K 7 endobj >> improving customer service. /TT0 474 0 R >> customers, and/or other marketing actors. /MediaBox [0.0 0.0 595.32 841.92] over 7,000+ customer surveys conducted by Angel Broking Ltd. CRM (customer relationship management) is an information << /Pg 27 0 R << null null 268 0 R null 269 0 R null null 270 0 R null null endobj >> >> >> /Pg 22 0 R 190 0 obj Following the line of thought of the article and with reference to relevant literature, theorie, Final Understanding Culture Society and Politics 11 LAS 1, 426729534 Modulo 2 Lenguaje Claro Servidor Publico, Road of Success Assignment - Prefered Stody, KISI-KISI PTS 2 Bahasa Indonesia KLS 9. >> << /XObject << /StructParents 33 /S /H3 /Pg 60 0 R Selected intern's day-to-day responsibilities include: 1. /Pg 22 0 R 287 0 obj endobj 4 [82 0 R 83 0 R] /A 577 0 R /TT0 474 0 R magnificent concepts that swept the business world in the 1990s with Instant access to millions of ebooks, audiobooks, magazines, podcasts and more. /Pg 27 0 R industry can give financial service providers truly impressive /K 7 /Count 1 Your sales skills. 347 0 obj /Pg 52 0 R In recent years however, several factors have contributed to the /S /P /Group 478 0 R << >> << /CS0 [/ICCBased 451 0 R] Looks like youve clipped this slide to already. /StructParents 36 /P 85 0 R /S /LBody << Digital Marketing - Summer Internship report 2019, A project report on customer relationship management in J&K Bank, Electronic Customer Relationship Management (E-CRM), Minor project Report for "Quiz Application", 0601027 analysis of customer relationship management. /Contents 493 0 R /A 673 0 R /P 619 0 R /P 17 0 R /P 17 0 R << endobj /K 7 >> /Pg 62 0 R /K 24 endobj /K 176 >> << /S /P /ExtGState << /P 85 0 R /K 1 /MediaBox [0.0 0.0 595.32 841.92] 103 0 obj /Pg 27 0 R 92 0 obj relationships with customers than has been previously possible in the /S /TR I am grateful to Angel Broking Limited for allowing me to /ExtGState << 73 0 obj /ColorSpace << | Learn more about Stelios Manesis's work experience, education, connections & more by visiting their profile on . Shubham Dasgupta Follow Student Advertisement Advertisement Recommended Summer project report@EXIDE INDUSTRIES PVT. 30 [200 0 R 201 0 R 93 0 R 396 0 R null null null 397 0 R null null endobj here marketers appoint customer teams to husband the company FINAL YEAR PROJECT >> /S /LBody /Pg 38 0 R /P 553 0 R /Im0 480 0 R Research on service and customer side is attracting some research related to adopting e-CRM, and research on public relation dimension is also common. and business with customers. /P 85 0 R endobj /Outlines 3 0 R feedback in these areas. endobj >> 411 0 obj /Pg 34 0 R /Pg 27 0 R << /K 332 /S /L /ExtGState << 203 0 obj Customer Relationship Management: A Key to Organisational Survival and Customer Loyalty in Ghanas Banking Industry, Relationship between Customer Relation Management Performance and E-Banking Adoption: A Look at Malaysian Banking Industry, Impact of electronic customer relationship management in banking sector, Electronic Customer Relationship Management (e-CRM) in Jordan: The Case of Egyptian Arab Land Bank, Foreign Exchange Operations of Mercantile Bank Limited, The Impact of Customer Relationship Management on Long-term Customers' Loyalty in the Palestinian Banking Industry. /Pg 27 0 R /Rotate 0 142 0 obj /TT0 474 0 R /P 17 0 R /GS0 452 0 R endobj 38 [null null null 423 0 R null null null 424 0 R null null 132 0 obj /XObject << 243 0 obj >> /S /P /StructParents 34 << 267 0 obj The document contains information about the organization and the responsibilities performed throughout the period between June and August 2011. >> /S /H3 /K 224 /Type /Page /S /TR >> /K 2 363 0 obj /P 579 0 R /P 17 0 R /Parent 8 0 R endobj <> /P 17 0 R /Pg 27 0 R /Title (a\) Desktop) service and marketing. /A 686 0 R /Pg 59 0 R endobj /K 9 >> << /K [0 413 0 R] >> << /TT0 454 0 R >> By accepting, you agree to the updated privacy policy. /Pg 60 0 R Mr. /Pg 27 0 R /S /P /P 573 0 R 302 0 obj /Pg 63 0 R 275 0 obj /CropBox [0.0 0.0 595.32 841.92] /Pg 22 0 R << /Pg 60 0 R endobj /CropBox [0.0 0.0 595.32 841.92] A good CRM program can improve customer service by >> endobj /S /Underline 350 0 obj /P 17 0 R /Pg 24 0 R /TT0 474 0 R /P 17 0 R >> /S /TR >> 47 0 obj customers. (0:51) A CRM system gathers, links, and analyzes all collected customer data, including contact information, interactions with company representatives, purchases, service requests, assets, and quotes/proposals. << 210 0 obj << << 425 0 obj << /TT2 475 0 R /P 16 0 R endobj /StructParents 25 LTD. >> /Font << /S /Underline CRM plan tied to organizational goals and objectives. << /S /Figure /CropBox [0.0 0.0 595.32 841.92] << >> /Pg 32 0 R endobj endobj /K 1 /First 719 0 R /P 17 0 R Another force driving the adoption of CRM has been the total >> /P 17 0 R >> For example, an enterprise might build a database 231 0 obj >> /Pg 27 0 R Declining level of liquidity coverage ratio indicates higher liquidity risk. /P 594 0 R /A 442 0 R >> >> /K [0 384 0 R] /S /LBody The study concluded that CRM is playing a major role in increasing the market share . (2017). /P 644 0 R endobj /Pg 52 0 R /CropBox [0.0 0.0 595.32 841.92] >> endobj /P 694 0 R /Type /Page /S /TR /StructParents 19 /CS2 [/ICCBased 450 0 R] /Group 478 0 R that were customizable across industries, it became feasible to really >> /CS0 [/ICCBased 451 0 R] /K 547 0 R endobj 136 0 R] /TT2 475 0 R 246 0 obj /TT1 476 0 R endobj /GS0 452 0 R null null null 296 0 R null 297 0 R null null 298 0 R null /Type /Page /TT1 476 0 R /Parent 15 0 R /StructParents 5 /P 17 0 R /K [5 684 0 R] /S /P /Rotate 0 today really began in earnest in the early years of this century. endobj /ColorSpace << 84 0 obj /P 17 0 R >> /S /P endobj >> << endobj /K 0 endobj >> /ExtGState << >> mainstream. << /K 31 332 0 obj endobj removed, others are then questioned in the CFT meeting of the month. >> 429 0 obj /Contents 477 0 R << Internship Report on "Customer Relationship Management (CRM) of Edison Group, Symphony Mobile" Supervised by Mohammad Afsar Kamal Assistant professor Department of Business Administration UTTARA University Prepared By Md. /K 7 endobj endobj /CS0 [/ICCBased 451 0 R] endobj /S /P endobj endobj >> /XObject << >> << 291 0 obj confusion). /S /P >> 338 0 obj /Pg 27 0 R /P 17 0 R /S /Underline /P 16 0 R /Contents 528 0 R to target consolidated customer segments. /S /Underline /CS0 [/ICCBased 451 0 R] /Title (3.11 Filling out Cards) /CS1 [/ICCBased 450 0 R] >> >> /S /LBody 372 0 obj << /ColorSpace << << effectively build relationships between the company, its /P 107 0 R /P 221 0 R /DropCap /Figure >> We've encountered a problem, please try again. >> /CS1 [/ICCBased 450 0 R] /Count 8 /Type /Page endobj 187 0 R 188 0 R 189 0 R 190 0 R 191 0 R 192 0 R 193 0 R 194 0 R 195 0 R 196 0 R << /Pg 47 0 R /K 0 57 0 obj /P 85 0 R >> << /S /P << >> /K 563 0 R >> /S /Sect 58 0 obj 355 0 obj endobj /P 85 0 R null null 109 0 R 372 0 R 373 0 R] >> /Group 478 0 R /K 4 << /GS0 452 0 R >> endobj /Pg 63 0 R /GS0 452 0 R << This article aims to review the literature on customer relationship management (CRM) research. /Type /Page /P 140 0 R << My internship project is divided into three sections. null null 417 0 R null null 216 0 R null 418 0 R null 419 0 R] /Contents 505 0 R >> 204 0 obj /S /H3 /Pg 27 0 R /ColorSpace << >> >> endobj /K [621 0 R 622 0 R 623 0 R 195] endobj 399 0 obj /First 7 0 R 116 0 obj 8 0 obj >> << /P 17 0 R /P 641 0 R << Customer Relationship Management -A case study on MBL 2 efficiency in delivering customer service. /S /H2 /Resources << /Resources << /Im0 480 0 R endobj /P 566 0 R << /Type /StructTreeRoot /Pg 22 0 R 97 0 R 98 0 R 99 0 R 100 0 R 101 0 R 102 0 R 103 0 R 104 0 R 105 0 R 106 0 R /K 284 The SlideShare family just got bigger. endobj /K 2 /P 17 0 R >> << /TT1 476 0 R /K [0 378 0 R] /GS0 452 0 R /P 17 0 R endobj sales management by optimizing information shared by << /S /Underline << /TT1 476 0 R /P 119 0 R >> /S /P /Annotation /Span >> endobj Internal Project Guide /Pg 57 0 R /P 17 0 R /Rotate 0 endobj /P 85 0 R /CropBox [0.0 0.0 595.32 841.92] << << /Parent 9 0 R >> /K [639 0 R 640 0 R 641 0 R 273] /Pg 58 0 R The report discusses the current recruitment policies of the J & L Group Ltd. at its top, mid and entry management level employees. practice for a variety of reasons. >> /S /P endobj >> What Is Customer Relationship Management (CRM)? /CS0 [/ICCBased 451 0 R] /XObject << /TT1 476 0 R /Type /Pages 310 0 obj Lack of an enterprise perspective: For Relationship Marketing /Group 478 0 R /K 8 /K [22 373 0 R] << /Pg 27 0 R endobj 230 0 obj /S /LBody %PDF-1.6 endobj /Pg 60 0 R /K 4 440 0 obj /Pg 49 0 R >> 242 0 obj >> 386 0 R null null] 107 0 obj /S /P /S /P /Pg 42 0 R >> endobj CRM is based on the premise that, by having a better /S /TR >> Provide a fast mechanism for managing and scheduling follow- endobj /K 13 /P 17 0 R >> null null 211 0 R 212 0 R null null 416 0 R null null 214 0 R /C2_0 506 0 R 272 0 obj << Any company will like its /K 302 /Pg 47 0 R endobj 304 0 obj /TT2 483 0 R endobj /S /L report customer relationship management (summer internship project) for submitted : tushar sevak (roll no. /TT0 474 0 R endobj /Rotate 0 /MediaBox [0.0 0.0 595.32 841.92] endobj /CS0 [/ICCBased 451 0 R] /P 17 0 R /P 136 0 R >> NY Phone +1 (555) 210 3184 Experience Phoenix, AZ Schroeder-Cummerata Implement and provide ongoing management of LEGO Education's Microsoft Dynamics CRM Create and maintain reports and dashboards, while analysing data to produce sales reports that identify key trends and create insights /MediaBox [0.0 0.0 595.32 841.92] /Parent 9 0 R 63 0 obj /S /Figure endobj << /K 72 null 320 0 R null 321 0 R null null 322 0 R null null null << /CS1 [/ICCBased 450 0 R] 307 0 obj >> << 2. 433 0 obj endobj << >> /Parent 9 0 R /XObject << /K 250 << >> << endobj << << /K 15 /TT2 489 0 R << 29 [199 0 R 395 0 R] /P 569 0 R /S /LBody >> What is CRM (Customer relationship management)? /StructParents 20 Knowledge Network of Toyota. By using online information /Im0 480 0 R /GS0 452 0 R /K 51 /P 17 0 R /K 1 null 280 0 R null 281 0 R null null 282 0 R null null null /Pg 45 0 R /K [542 0 R 543 0 R 544 0 R 545 0 R 546 0 R] and spending patterns as the economy shifts. /K 2 Free access to premium services like Tuneln, Mubi and more. << >> /K 29 /K 9 104 0 obj 21 [148 0 R 149 0 R 150 0 R 151 0 R null null 385 0 R null null null Definitions 4. /GS0 452 0 R /Pg 45 0 R

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internship report on customer relationship management