I purchased some tickets a couple of months ago for an Andre Rieu concert taking place in the UK this week. Jay Chou Concert Tickets. Viagogo told us that because the tickets for the 2020 event can be transferred to the 2021 event, this is categorised as rescheduled rather than cancelled. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise . You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. Coronavirus outbreak: cancelled or postponed events - can I get my money back? Why is the price printed on the ticket different to what I paid? We will contact you. 'I wrote back and told them there's no way it should take several months to process a refund,' she told us. I am based in Indiana. Also,directly on our website! I bought tickets for Rammstein before the pandemic and they would not refund me. To sell tickets, a Seller lists the tickets in the Site database. 'We always advise customers to purchase tickets directly from us through TheOpen.com or from authorised providers which are listed on the website. This is so we can promote the sale of tickets and items that You list for sale. Unless you comply with these fair and reasonable deadlines, you will not be covered by the viagogo Guarantee. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Events scheduled for 2020 have now been postponed into 2021; however, Viagogo's website explains that refunds are only available if an event has cancelled. Stubhub said they would send the email giving the option but no option was ever given.these tickets were purchased in February of 2020 so they should qualify for a cash refund. The Viagogo website explains that if an event hasn't been cancelled outright, customers will not be offered a refund. I relisted, but Viago relisted Harry Styles tickets to a date that does not exist in Dallas. Viagogo's website states that customers are only entitled to refunds if an event has been cancelled, not if it's been postponed. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. Honda CR-V, Civic and Acord Potential Catastrophic Engine Failure Get In Touch With Attorneys Today! Justin Bieber has cancelled the remaining dates of his Justice World Tour. Required fields are marked *. A spokesman for The R&A said: 'We are sorry to hear of the difficulties the Viagogo customer has experienced. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Tickets for next year's festivals aren't yet for sale, but Viagogo was not on the list of authorised sellers for the 2020 events. Harry Styles Concert Tickets. It will stay valid for the new date. Wait for a StubHub representative to reach you. National Math and Science Initiative (NMSI) recently announced that personally identifiable information of more than 191,000 individuals was exposed in a data breach. Nelnet Servicing Data Leak Your Personal Information At Risk! You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. I'm Travelling - where and when will I receive my tickets? Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. 7.1 Ownership of Intellectual Property. This has reportedly been a long-standing policy of Viagogo. They did not send me my ticket information until the day before the concert. I had tried calling them and the day of the concert and no answer. 2.13 Ticket Information. As well as was able to select what section I wanted to be in for the price I had selected. According to Viagogo, the court should conduct a rigorous analysis to determine whether the plaintiff accomplished her evidentiary burden in establishing the appropriateness of class treatment. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. However during the pandemic the response times may slow down. Which? Editor, Marcus Herbert. Harry Styles Tour 2023. Shiflett is challenging Viagogos alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19. Plaintiff fails this rigorous analysis.. I have called over 30 times half of them tell me oh yes your event is canceled im going to escalate your case and the other half lie and says no your event is only postponed. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee, subject to the limitations set forth herein. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. 3.1 Accurate Descriptions. In the case of refunds, we appreciate our customers patience while we process their request.. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. Scott eventually obtained a refund but said it took him countless hours to get his money back, and warned that others may not have the tenacity to hound them like we did. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. The CMA also asks event organisers to ensure that, as a minimum, restrictions are clearly disclosed on the event's website and the first page of the purchase process of all official sellers. You warrant that you are over 18 years old and have the legal capacity to make the transaction. This article was amended on 23 July 2020 to clarify that relisting tickets on Viagogo allows the company to take a repeat commission from new buyers only; and to remove a reference to Viagogo changing its cancellation policy. Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation.Shiflett is challenging Viagogo's alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19.. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and . Note that this is separate from any Tax viagogo is required to charge on its fees. Eric Clapton Concert Tickets. South Shore Hospital disclosed in February 2022 that highly sensitive personal and medical information belonging Read More. In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. https://topclassactions.com/wp-admin/admin-ajax.php, Viagogo Fights to Stop Refund Refusal Class Action Lawsuit Gaining Nationwide Status, Customer Files Viagogo COVID-19 Ticket Refund Class Action, Do You Qualify: Brain and Memory Supplements Class Action Lawsuit Investigation, COVID-19 Refund Policy Challenged In Class Action Lawsuit Against Premium Seats Ticket Broker, Do You Qualify: Bank NSF Fees Class Action Lawsuit Claim Review, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. The money belongs with you. Sent info several times and they made every excuse under the sun. Knotfest Japan Tickets. Received Refund in full for cancelled concert. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. 2.5 Tax on Seller Proceeds. Editors Note on Viagogo Refund Class Action Lawsuit: : Lauren Shiflett v. Viagogo Entertainment Inc., Case No. Your email address will not be published. Gordon Scott was also refused a refund after buying tickets for Leeds festival to see the US rap metal group Rage Against the Machine. viagogo is a global online marketplace for live sport, music and entertainment tickets. 2.15 viagogo Guarantee. You also agree not to separately contact the Buyer at any time for any reason. This advice applies to England. Shiflett claims she purchased two Tool concert tickets through viagogo.com, believing that the company would fulfill its Viagogo Guarantee and offer her a refund in the case of a cancellation. has found a number of venues that do not appear to permit ticket resales, or are hosting events that don't accept ticket resales, through Viagogo. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a seller's transaction. Since June, we've found listings for events at all of these venues on Viagogo. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. VIAGOGO wanted confirmation of a cancelled concert in order to refund me. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. Gill opened a dispute with her bank, but was refunded by Viagogo before her bank started investigating her case. How do I change the email address on my account? Viagogo claims the events have been postponed, despite the event organisers confirming they have been cancelled. 7.3 Additional Policies. ! Let us know in the comments! Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. They will not give me any explantion for this. Unfortunately it might take a lot of back and forth communication. Privacy Policy | 'They're seen as sharks on social media and I wish I'd seen that before I'd bought the tickets,' she said. Viagogo claims the event has been postponed rather than scrapped, but Gordon said the tickets were useless to him if the band are not on next years lineup. Gather all the information you have on the purchase. Then I sold the tickets to a friend and couldnt remove my listing in time before it sold on viagogo, you know, since they refused to refund me. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. Letter to report a problem with something bought on credit card, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! If an event is moved and you cannot make the rearranged date, you should be entitled to . Ha*Ash Concert Tickets. You will be entitled to a full refund or a 120% voucher. 8:20-cv-01880, in U.S. District Court for the Middle District of Florida. "If . Viagogo had a selection of how much did you want to spend for a ticket. Viagogo will keep saying they already paid you but they will never show you the proof of payment. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. I was promised a refund because the tickets I bought were corrupt. Which? viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . Backstreet Boys Tour 2023. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. 3.3 Laws and Regulations. If the event organiser is offering vouchers or tickets . In the event of a postponement, refunds are not granted. Estereo Picnic Tickets. If You receive tickets from the Seller that are not the tickets you ordered, or, are tickets that are invalid and are not honoured at the venue, or, in the case where we did not tell you about a restriction on the ticket which could result in you being prevented from using the ticket, we strongly advise you to Contact Us to report the issue. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. OAKLAND, Calif. (KGO) -- Hopes for a return to normalcy have been slowed by the COVID-19 Delta variant. To open a dispute: 1.Log in to your PayPal account. It states that if an event organiser offers tickets to . Carnaval Barranquilla Tickets. What are the viagogo Terms and Conditions? You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. This charge is in addition to the amount originally paid for the tickets. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. 'If someone has purchased a valid ticket from a secondary site, it would be accepted for entry, however as no 2020 or 2021 tickets have been sent out yet then it's a case of buyer beware with regard to the validity of any tickets being sold on secondary sites. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". All sales and bids are final. 6.7 Third Party Information. 6.5 Tax Indemnity. Travis Scott performs on stage during Wireless festival in London last year. Top Class Actions is a legal news source . A CMA court order requires Viagogo to clearly disclose key information on its listings, such as resale restrictions on tickets. Tickets may be substituted with comparable or better seat locations without the Buyers approval. Ticket-holders to postponed events will be able . Tickets for Waste Management Phoenix Open. Welcome to viagogo's online ticket exchange (the "Site"). Chris Brown Tickets. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. You should typically get a refund for the ticket and any fees or service charges within 30 days. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. Hombres G Concert Tickets. 1. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Something to be aware of with Viagogo is that many promoters will turn people away that have bought tickets from them. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. In addition, when booking and before payment, customers need to confirm by ticking a box that they have noted the reselling of any event ticket is forbidden.'. May 3, 2021 / 1:22 PM / AP. Arctic Monkeys Tickets. As well as charged me double the amount. Tomorrowland 2023 Tickets. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. All sales and bids are final. Fast forward to 2022 now Justin Bieber has announced world tour cancelled indefinitely- reached out to Viagogo multiple times and provided proof from multiple websites showing the cancellation of tour, they keep responding that they have not heard that show has been canceled and will not refund my money. It's also refusing to refund customers for cancelled events where tickets can be transferred to 2021 events. Thus, the ticket price shown (before our fees) may include Tax as appropriate. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. South Shore Hospital recently announced that personally identifiable information and protected health information of more than 115,000 patients were exposed in a data breach. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. 'At that point, I went onto the event organiser's website and there was a very clear statement of cancellation,' he said. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its Viagogo Guarantee and give her a refund if the event was canceled. I sent our ticket numbers but Opera Australia said they were not theirs. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. drug injury lawsuits and product liability lawsuits. Rufus Du Sol Tickets. All forms of redress are non-transferable and non-refundable. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. This article is published to give you an update regarding the class action filed against Viagogo. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. It has been alleged Read More, Have You Participated In The National Math and Science Initiatives Programs? We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Contact & review Viagogo - rated #0 in Entertainment . Which? We disagree with such restrictions and think they are not beneficial to fans. Ticket marketplace platform Viagogo is fighting to prevent nationwide certification of a class action lawsuit accusing it of failing to offer refunds to events booked through the pandemic. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. Which? If an event is rescheduled, the customer's tickets remain valid, per our terms and conditions and therefore they are not entitled to a refund.'. ', Viagogo explained, 'If an event is completely cancelled, the customer is entitled to a cash refund or 125% voucher. Gordon was offered a refund, but only after spending hours on the phone and contacting the organiser personally. The ticket company for the tour, Ticketmaster, has marked all concerts in the U.S., Ireland, France, Poland, Australia, Denmark and the Czech Republic as canceled. It asserts that Shiflett did not adequately analyze the effect of state laws on a nationwide Class. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. found tickets for Hamilton at Victoria Palace Theatre being sold for 714 per ticket and in breach of the venue's T&Cs. Leave us a message by clicking the Contact Us button. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. 'My best friend's wedding had been rebooked for the same date in 2021, so I wouldn't be able to go,' she explained. Explain your case the best you can. 3. He said: "My ticket was scanned and there was a funny beep, and he brought over another guy who scanned it and I was told that I had to go to the ticket office." Viagogo reviews, customer feedback & support. You further represent that you have purchased or been issued the ticket(s) or have a right to purchase or be issued the ticket(s) prior to listing such ticket(s) for sale. says firm changed policy to deny refunds if tickets can be used in 2021. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). 6.9 Change or Suspension of Site. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. Viagogo will never pay you after you sold your tickets and you can never get back your money. When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. Back in Tasmania after the cancelled concert in Perth, Shane and Jane Johnson applied to Viagogo for a refund. 1.3 Modification. You may find other users information to be offensive, harmful, inaccurate, or deceptive. 4.1 Double Posting and Removal of Tickets. When a Metallica concert was postponed in 2019, Viagogo told some ticket holders they had to send their tickets to Ireland for a refund. viagogo does not take title to the underlying ticket (to the extent such title exists), and the actual transactions are between the Buyers and Sellers. Ticket listings are a representation of actual seat location. About Us The plaintiff, Lauren Shiflett, filed the complaint in a Florida federal court yesterday (Wednesday), claiming Viagogo has been retroactively attempting to discontinue its . All redress are non-exchangeable/non-refundable.. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Generally; If an event is cancelled - you do not have to do anything. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws.
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viagogo cancelled concert refund