"I am thrilled to welcome Shelly to the TTEC family. It operates through two segments: TTEC Digital and TTEC Engage. Operating Income was $168.5 Million or 6.9 Percent of Revenue. We combine leading technology partnerships and the CX expertise to enable your success. 0000041483 00000 n 0000003270 00000 n CX Strategy and Analytics unlocks actionable insights and a transformation roadmap to guide you. 0000010434 00000 n We estimate the first half - second half 2021 mix as follows: We estimate the Digital - Engage 2021 mix as follows: This press release contains a discussion of certain Non-GAAP financial measures that the Company includes to allow investors and analysts to measure, analyze and compare its financial condition and results of operations in a meaningful and consistent manner. Custom built to solve your specific challenges. 0000021593 00000 n 0000042702 00000 n Digital-first leader signals disruption of the contact center industry accelerating TTEC's CXaaS platform, - Sean Erickson's experience in delivering fully virtualized CX strengthens TTEC's CXaaS Platform and TTEC Engage, - Martin Deghetto, who has led TTEC Engage for over a decade, will retire on November 2, 2020. With 2022 recognition from Gartner as a Leader in their 2022 Magic Quadrant report for Customer Service BPO and Forbes citing the Company as one of America's Best Large Employers, TTEC continues to be recognized as a trailblazer in customer and employee experience. 0000005907 00000 n a great experience to their customers, build customer loyalty, and grow their business. 0000025542 00000 n 0000002042 00000 n 0000120061 00000 n TTEC helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation. 0000002727 00000 n A reconciliation of these Non-GAAP financial measures can be found in the tables accompanying this press release. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. base with new products and services 4. 0000001450 00000 n Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customerwhether it's face-to-face, online, over the phone, on social media, or via a mobile appsimple, personal and exceptional! from 8 AM - 9 PM ET. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. Digital CX Transformation leader to ignite next stage of growth. When typing in this field, a list of search results will appear and be automatically updated as you type. Increase customer satisfaction, grow revenue, and reduce costs all at the same time? To learn more visit us athttps://www.ttec.com. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global CX (customer experience) technology and services innovators for digital CX transformation, today announced that Shelly Swanback has been named Chief Executive Officer of TTEC Engage. 0000194601 00000 n 0000016806 00000 n and reduce cost to serve. Operating Income was $48.7 Million or 7.4 Percent of Revenue. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. DENVER, May 4, 2021 /PRNewswire/ --TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX(customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results for the first quarter ended March 31, 2021. %PDF-1.4 % I'm beyond grateful for his contributions, proud of his accomplishments, and look forward to maintaining a lifelong friendship with him. 0000032457 00000 n Yes, I would like to receive marketing communications regarding Qualtrics products, services, and events. . from 8 AM - 9 PM ET. 0000037328 00000 n h1 04hJz\GMy~q` s endstream endobj 836 0 obj <>/Metadata 49 0 R/Pages 48 0 R/StructTreeRoot 51 0 R/Type/Catalog/ViewerPreferences<>>> endobj 837 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 838 0 obj <> endobj 839 0 obj <> endobj 840 0 obj <> endobj 841 0 obj <> endobj 842 0 obj <>stream The people, processes, and platforms to optimize your contact center. When typing in this field, a list of search results will appear and be automatically updated as you type. My core skill sets are the Genesys Cloud for which am currently certified and Engage platforms. Then manage and measure it all through a single platform to grow customer lifetime value. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. This site uses cookies and by using the site, you are consenting to this. TTEC Engage Customer Experience as a Service (CXaaS) TTEC's end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. from 8 AM - 9 PM ET. With our customer experience BPO, technology, consulting, and analytics services, we deliver optimized customer care, tech support, sales, AI operations, and trust and safety solutions. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. 0000124652 00000 n Whether you are starting from scratch or have a plan in place, we will meet you where you are. And disconnected customer experiences create unhappy customers. 0000005364 00000 n 0000194335 00000 n 0000040915 00000 n ", Tweet This:Digital-first is exactly what you want in an exec delivering customer engagement solutions at enterprise scale. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. Much of this time TTEC has been in the background of great customer service and now is at the forefront of pushing the boundaries of customer experience that differentiates brands at the first customer touch. TTEC Digital, and our 1,700 employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 0000031578 00000 n 0000017539 00000 n Learn why we use cookies and how to manage your settings. _`q#!4i\6 d@O ,fa~QaLyuaJ[1x,SV*?^pS~:,z~o*_B51&Wy 0000119471 00000 n Make them. One that tells you what happened in the past. Learn why we use cookies and how to manage your settings. 0000006957 00000 n 0000002238 00000 n By leaning on an expert who knows customer management inside and out, companies can offer great customer care experiences with less risk and more reward. 0000000016 00000 n Find and engage customers across all channels. 0000124950 00000 n Extending our executive team with Shelly at the helm of TTEC Engage will amplify and accelerate our progress as we help our clients and their customers win in the experience economy. Contact Center Automation Tools and Trends READ THE ARTICLE. TTEC Holdings Inc. will hire approximately 450 people in the Kansas City area for sales and customer service jobs. TTEC Digital is ideally suited to deliver these solutions on a global scale in partnership with the premier hyperscalers in the market," said Dave Seybold, incoming CEO, TTEC Digital. amazing customer Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. Customer experience technology and services company TTEC Holdings ( NASDAQ: TTEC) said Charles Koskovich has been appointed COO of the unit, TTEC Engage. The company's 62,700 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. 0000029878 00000 n 0000007921 00000 n He also held senior executive roles at Concentrix, Xerox and most recently, Arise Virtual Solutions, Inc. "My passion for this industry runs deep, and is rooted my initial experience as a front-line contact center associate more than 30 years ago. TTEC Digital, and our 1,700 employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Exceptional customer experiences start here. We make it easy. DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC ), one of the largest global CX (customer experience) technology and services . Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. Eliminate friction and create value . CE1Q We combine service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. Humanify @home, About TTEC:TTEC Holdings, Inc.(NASDAQ: TTEC) is a leading digital global customer experience technology and services company focused on the design, implementation, and delivery of transformative solutions for many of the world's most iconic and disruptive brands. Koskovich brings broad experience with large business process outsourcing firms including building and leading global CX teams. From strategy to design to installation and ongoing support, our curated set of best-of-breed technologies will simplify your life and improve your customers'experiences. TeleTech Holdings said on February 23, 2023 that its board of directors declared a regular semi-annual dividend of $0.52 per share ($1.04 annualized . Empower your employees with the right training and tools to deliver amazing customer experiences. TTECs end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. Your industry has its own set of challenges. 0000004300 00000 n Contact . Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. 0000020166 00000 n ", STRONG CASH FLOW AND BALANCE SHEET FUND INVESTMENTS AND DIVIDENDS. Third quarter 2022 GAAP revenue for TTEC Engage increased 7.2 percent to $474.5 million from $442.6 . The Companydelivers leading CX technologyand operational CX orchestration atscale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. And that is a smart move. 0000194296 00000 n . PR Newswire (US) Full Year 2022. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. ;P~(9G?z#o7~#o7~#o_"\}f]"wM4x)>:I4Kpe T& endstream endobj 49 0 obj <> endobj 50 0 obj <> endobj 51 0 obj <>stream Engage. Elevate your sales team through sales outsourcing, including a customized growth services playbook. Now, how cool is that? 0000026716 00000 n Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. We have searched the marketplace to find the best CX solutions to meet our clients and their customers' needs. For almost four decades, we've been helping our clients manage their front office and back office systems with a combination of human and automated solutions. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. 0000163192 00000 n Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. 0000074192 00000 n The best outcomes. Denver Post Douglas County's TTEC to lay off 252 employees after client takes services in-house. mYBTn2[dhVar!#[i:2^/uszZT>lEd. One that tells you what is happening in the present. Empower your frontline employees Learn more. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. s\AxA t8BAGPa}GP{tptptptptptptptptptpVf)Y,e"KRf)T,E2KZ_>(}>c4x= FOi4x= FOi|Es%tB}b[/]>608GW Y endstream endobj 47 0 obj <> endobj 48 0 obj <>stream Onshore, offshore, nearshore, or at home with virtual software, we equip clients with the facilities, people, processes, and modern omnichannel technologies that build value across every interaction on all channels. abeN7 QkwUV $4=g^T`UU^BQYzrmE"qE5+zl^3d[ U]3 Z/_4 ^Qv"f&O61sK2 +u!c|n&j2W" NYDCJ$/ Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. 0000006709 00000 n Now you can with modern cloud-based technologies that quickly respond to changes in demand and customerpreferences. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. We have searched the marketplace to find the best CX solutions to meet our clients and their customers' needs. There are three types of analytics. 0000124324 00000 n and the CX expertise to enable your success. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. Our analytic solutions help you understand the why behind every one of those whats so you are armed with ways to continually improve. Our industry specific CX solutions can help. To learn more about how TTEC is bringing humanity to the customer experience,visithttps://www.ttec.com/, contactLiesl Perez[emailprotected]+1.303.551.1417, Cision Distribution 888-776-0942 Contribute ideas and improvements for software products . CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team, because we understand that every interaction with a customer should build value, not destroy it. This earnings release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Options New. _? library that's as agile as we are. 4 ways to orchestrate Locations. Please indicate that you are willing to receive marketing communications. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, growth and digital trust and safety services. r\a W+v%J+aW] v%* OT8J2wnX1GT2\ qZZFG( 2Wa`[BA): 6dc"SC S=-3&gN@f:WyC8+M/3.`a8%-DW ~d`0fbdRKQU2":d2gRD+@A#\]c@ T= endstream endobj 902 0 obj <>/Filter/FlateDecode/Index[51 784]/Length 46/Size 835/Type/XRef/W[1 1 1]>>stream trailer <]/Prev 308380>> startxref 0 %%EOF 71 0 obj <>stream 0000156137 00000 n Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. Non-GAAP Earnings Per Sharebetween $4.14 and $4.32. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. 0000116240 00000 n Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks. 0000028000 00000 n The Company provides . Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. TTEC (pronounced t.tec) We help companies build engaged, happy, profitable customer experiences powered by our combination of humanity and technology. 0000008880 00000 n The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. This site uses cookies and by using the site, you are consenting to this. It also provides tolling and transportation. Restructuring and integration charges, net, Net income attributable to noncontrolling interest, Net Income Attributable to TTEC Stockholders, Net Income Per Share Attributable to TTEC Stockholders, Net Income Attributable to TTEC Stockholders Margin, RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION, Asset impairment, restructuring and integration charges, Changes in acquisition contingent consideration, Adjustments to reconcile net income to net cash, Net cash provided by operating activities. From data to insight, and insight to business value. Get the Trends Report >>, 10 predictions shaping the evolution of customer and employee experience, Hit the right notes with Omnichannel Orchestration, Outsourcing vs. managed services: Knowing the difference will save you time and money, How to Navigate the Complexity of Digital Transformation, Delivering great experiences amid the digital transformation. "I'm thrilled to join TTEC at this pivotal time. And, one that helps you predict what will happen in the future. Reduce cost and improve CX with recommendations from your front-line employees. Improve your business performance in any economic environment with our rightshoring and automation approach. Our teams of knowledge workers . At TTEC Engage, a business unit of TTEC, our Customer Experience (CX) centers of excellence - enabled by over 60,000 CX ambassadors and modern technology - deliver millions of seamless interactions every day around the world that help our clients acquire, retain and grow loyal customer relationships.Founded in 1982, our employees operate on six . Drive growth working with a customer experience outsourcing partner GET THE GUIDE. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). I'm excited to get started working with Ken and the team to accelerate growth in this next phase of TTEC's transformation.". 0000017351 00000 n Founded in 1982, the company's 51,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. ;TG9]'U-YVJ~+;;xH%rr.%n%J:p(PA8G0G8G0G8G0G8G0Gg>=Y,a,YF~A={ AEJ_W+J_W+J1e2dY,C1ee2fYdC?~1c=~qswk>|Yatq_ e endstream endobj 44 0 obj <> endobj 45 0 obj <> endobj 46 0 obj <>stream We combine leading technology partnerships and the CX expertise to enable your success. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. 0000008011 00000 n Find and engage customers across all channels to accelerate growth. How do I operate more efficiently with automation. Cloud-based technology and intelligent automation powering effortless customer and employee experiences. We're here to help. Tower Research Capital LLC TRC raised its position in TTEC Holdings, Inc. (NASDAQ:TTEC - Get Rating) by 478.0% during the 3rd quarter, according to the company in its most recent 13F filing with the Securities & Exchange Commission.The firm owned 5,896 shares of the business services provider's stock after buying an additional 4,876 shares during the quarter. READ THE CASE STUDY. Introducing Twilio Engage, the customer engagement solution that uniquely captures first-party customer datain real timethat you can activate into personalized campaigns on any channel. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. 0000121522 00000 n Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment.
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